Sydney Open is the largest revenue event of Sydney Living Museums. The previous website and app of Sydney Open was difficult for users to navigate as users had difficulty understanding the program of the 2-day event and it didn't clearly differentiate between tours and talks. There were also issues with event experience integration and ticketing.

I project managed the initial phases of the project including kick-off, scoping, technical integration, service design planning, and UX. I managed a team of stakeholders from digital, ticketing, events, and marketing to complete this initial phase. There were delays in this project progressing due to COVID, but when the project was re-started my documentation and wireframes were used as a starting point.